Illustrates the stages of a reference interview and reviews the steps necessary for a successful answer. All the stages are demonstrated in walk-in, phone and online scenarios.
Correlating to NETS-S this program helps students understand appropriate and ethical behavior in an online setting. Focusing not only on ethical use of intellectual property, social behaviosr including cyber-bullying are also discussed.
Here are a few of the Cheng Library's video holdings:
Complete Copyright for K-12 Librarians and Educators by 
Co-Teaching Reading Comprehension in Secondary School Libraries by 
Being Indispensable by 