You must cite your source of information any time you use another person’s ideas, opinion or theory. You must also provide citations for any facts, statistics, graphs, or drawings that are not common knowledge. Quotations of another person's actual spoken or written word and paraphrases of another person's spoken or written words must also be cited.
RefWorks is a web-based, personalized system for managing citations and notes for research projects of any size. It can be used to add citation records from online catalogs, databases and other sources, as well as to produce bibliographies formatted in any major style. RefWorks can be accessed from the Databases link on the main Library page. Refworks has a number of tutorials that you may find helpful.